Installation and commissioning
Connection and set-up of controls, drives and automation, test run under load, training of the customer's operators.
Your engineering partner in Russia: commissioning, service and sales support
You build industrial machines. We make sure they are installed, running and supported at your customers' plants in Russia — without you opening a local office.
Panamaster is an engineering service company based in Moscow. Since 2006 we have repaired industrial electronics and automation, with more than 350 successful repairs — including machines from Italy, Japan, Germany, Belgium, France and the UK.
Experience
Since 2006, 350+ repairs
Equipment
Imported machines from many countries
Coverage
Moscow and region, other regions by agreement
First step
A pilot project
The challenge
Selling a machine in Russia is only half the job
Russian buyers almost always ask the same questions before they sign: who will install the machine, who will come if it stops, and how fast. Without a local answer, deals stall or go to a competitor with service on the ground.
- remote support cannot replace an engineer next to the machine;
- sending your own technicians abroad is slow and expensive;
- time zones, language and documentation slow down every start-up;
- every day of downtime at a customer's plant hurts your brand.
Building your own service team in Russia takes years to pay off. A local service partner solves it from the very first project.
What we offer
Three ways we support your business
Track record
Equipment we have already worked with
Most of our experience is repairing and restarting imported machines when the manufacturer's support is far away. A few examples:
- Persico, BMB, SCM, CMS (Italy) — presses, injection moulding, woodworking and thermoforming machines;
- Matsuura (Japan) — vertical machining centres;
- LVD (Belgium) — CNC press brakes;
- Pultrex (UK) — pultrusion lines;
- Rexroth Indramat (Germany) — servo drives;
- CODIMAG (France) — printing presses.
We are not official representatives of these brands — these are our customers' machines that we repaired and restarted.
Partnership models
Choose the model that fits you
Terms, scope and response times are agreed individually and fixed in a contract.
How we start
From the first e-mail to a contract
- IntroductionWrite to us: what you manufacture, where your customers are and what you need in Russia.
- Video callWe discuss goals and the format, and review your machine documentation if needed.
- Pilot projectWe start with one customer or one machine, so both sides can test the cooperation in practice.
- ContractWe fix the model, response times and reporting — clear and transparent.
Why Panamaster
Engineers, not resellers
We are a working repair company: every day we deal with electronics, drives and control systems from many manufacturers. We repair at component level instead of only swapping boards — that means shorter downtime for your customer and lower warranty costs for you.
After every job you receive a clear report with photos. We can also train your customers' staff and keep the service history of each machine in our Panamaster Engineering platform.
Partnership FAQ
Do you work with machines from India, Latin America, China or Turkey?
Yes. We repair electronics and automation from many manufacturers; for a brand that is new to us we study the documentation before the job.
Can you handle warranty repairs on our behalf?
Yes, under agreed rules: diagnosis, part replacement and reporting procedures are fixed in the contract.
Which regions do you cover?
Moscow and the Moscow region; other Russian regions by agreement.
How do we start?
Tell us about your machines and your plans for Russia — we will suggest a pilot project.
Discuss a partnership
Tell us about your company and equipment — we will reply within one business day.